Terms of service

Terms and conditions

SIA Creative Cosmetics (reg. nr. 40203080462, address: Ausekļa prospekts 5a-24, Ogre, LV 5001) (hereinafter also referred to as “We”) provide the operation of the website www.biokidd.com (hereinafter also referred to as the “Website”), the content available on this website and the e-shop in accordance with the following terms and conditions, payment and delivery terms, return policy, other terms and conditions (all together referred to as the “Terms”), as well as Privacy Policy which is available on the Website, and provide customer service support.

These Terms shall be deemed to be a legally binding document setting out the rights and obligations of the parties in relation to the purchase, delivery, return, payment and use of the information on the Website.

The customer of this Website (hereinafter also referred to as “User”, “You”) is a natural or legal person with legal capacity who, using the Internet, purchases products offered on the Website, uses information available on the Website or uses other services offered/provided through this Website (all together referred to as “Services”).

By taking any action on the Website, you acknowledge that you have read these Terms and the Privacy Policy, understand them and agree to abide by them without limitation or qualification and to act at all times in good faith and in accordance with the law and custom.

If the User, who is a natural person, purchases the products offered on this Website (hereinafter also referred to as “Goods”, “Products”) via the Internet, such mutual agreement for the purchase of Goods shall be considered a Distance Contract and shall be subject to the legal provisions of the Republic of Latvia governing Distance Contracts including, but not limited to, the Law of the Republic of Latvia “Consumer Rights Protection Law”, the Regulations of the Cabinet of Ministers of the Republic of Latvia “Regulations on Distance Contract”. The Distance Purchase Agreement shall be deemed to have been concluded from the moment when the User has created a shopping cart and clicked on “Make a purchase” after selecting the item(s).

If the User attempts in any way to harm the operation, stability, security or otherwise does not comply with these Terms, SIA Creative Cosmetics has the right to cancel the User’s registration or otherwise restrict the User’s access to this Website.

SIA Creative Cosmetics reserves the right to change the price of the Goods or to set a special price for the Goods. The Goods shall be sold to the User at the prices prevailing at the time of ordering the Goods.

Products and services

The Products and Services available on this Website are for your personal use only. User may not sell Products, services or samples received from SIA Creative Cosmetics.

Accuracy of information

SIA Creative Cosmetics. makes every effort to ensure that the Product descriptions and other information available on the Website are accurate. At the same time, We cannot guarantee that changes to the information relating to the Product (description, colors, etc.) will be fully updated and kept up to date immediately.

Payment service providers

We use external payment service providers to carry out payment transactions. Payment transactions are subject to the terms and conditions of these payment service providers as well as the data protection rules of the respective payment service providers.

A list of the payment service providers we use (but are not limited to):



Intellectual and specialintellectual property

All information and content available on this Website, including but not limited to trademarks, logos, service marks, text, graphics, button icons, images, sound recordings, data compilations and software, the compilation and layout thereof, as well as correspondence with the User, marketing materials, used to promote the Website on third party resources (collectively, the “Content”) are the property of SIA Creative Cosmetics, its subsidiaries, affiliates or licensors and are protected by the laws of the Republic of Latvia and other international laws relating to the protection of intellectual property, including laws governing copyright and trademarks.
No use of the trademarks owned by SIA Creative Cosmetics is permitted in any manner, for any purpose, without express written permission.
Reproduction or republication of the Website Content, in whole or in part, is prohibited, except for the right to make copies of the Website Content or to print portions thereof for reasonable personal use.
The User shall have the right to make print or digital copies of material published on the Website for the use of third parties or to republish the Content of the Website for his or her own limited use, provided that the User or such third parties acknowledge the Website as the source of the content and material by adding to any such republished copy the top-level hyperlink www.biokidd.com.

Personal data protection

SIA Creative Cosmetics. protects the fundamental rights and freedoms of natural persons, in particular their privacy, with regard to the processing of personal data in accordance with Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as “GDPR”).
The detailed purposes of the processing of Users’ personal data, Users’ rights and other matters relating to the collection and processing of personal data, depending on whether the User is a registered or unregistered user, is or is not subscribed to the newsletter and the like are described in these Terms and in the Privacy Policy available on the Website.


Users

In order to conclude a Distance Contract, SIA Creative Cosmetics. needs to receive and process the personal data necessary for the purchase. If the User does not wish to provide his/her personal data, the Distance Contract cannot be concluded and the purchase of the Goods will not be possible.
For Users, the purchase, dispatch and payment of the Goods, as well as other information related to the conclusion and performance of the Distance Contract, are requested in the form of the Purchase. Users are fully responsible for the accuracy of the data provided. The User is responsible for the security of his/her own data. The User undertakes to store and not to pass on his/her data to third parties. If the User has provided inaccurate or incorrect data when making a purchase, as well as in cases where the data is used by a third party, SIA Creative Cosmetics is not liable for the consequences arising therefrom and is entitled to claim compensation for direct damages from the User.


References

By leaving a review of a product, the User agrees that the User’s name, the product rating and the review left are published on the Website. These data are processed for the purpose of publishing the review on the Website and improving the quality of the services and products provided.

Quality of goods

The characteristics of all Goods available on the Website are set out in the description of each individual Good. SIA Creative Cosmetics. does not make any misleading claims about the efficacy or other characteristics of the Goods and follows good manufacturing practices in the manufacture of the Goods. The Goods comply with the provisions of the Law of the Republic of Latvia “Law on Safety of Goods and Services” as well as international regulations.
SIA Creative Cosmetics. uses all reasonable endeavours to ensure that the Partner Goods available on the Website comply with the same principles set out above, but cannot guarantee the same.
Upon receipt of Goods that do not comply with these Terms, the User is entitled to request SIA Creative Cosmetics. to take one of the following actions:

1) remedy the non-conformity of the Goods with the Conditions;
2) replace the Goods with Goods that comply with the Conditions;
3) reduce the price of the Goods accordingly;
4) cancel the Contract and refund the amount paid for the Goods.

The User may express his/her objections regarding the non-conformity of the Goods with the Terms and requests to take one of the above mentioned actions orally or in writing by sending a request to the e-mail address hello@biokidd.com or by sending a written application to the address Ausekļa prospekts 5a-24, Ogre, Latvia, LV-5001

Prices, purchase and payment procedures

The prices of goods and services in the online shop www.biokidd.com are inclusive of taxes, including value added tax. Depending on the delivery address, additional shipping charges may apply to your order, which will be clearly indicated before payment is confirmed and included in the total purchase price. The final price of the goods, including taxes and duties as well as delivery charges, is indicated before the conclusion of the Distance Contract.
If delivery charges cannot be calculated before the purchase is finalized, the User will be informed that such charges may apply afterwards.
The base currency of the Website is Euro (EUR). For the convenience of Users, prices may also be displayed and payments made in certain other currencies such as GBP or USD. All payments are processed in cooperation with the payment processing service providers listed in the relevant section of the Privacy Policy.
To purchase a Product, the User selects the desired Product and adds it to the shopping cart by clicking on the “Buy” button. After all the selected Goods have been placed in the “Basket”, the User can view it and, if necessary, make changes – remove, add Goods, change the quantity, enter a discount code if the User has one, etc. Next, the User must enter the requested personal data and address, verify them and follow the on-screen instructions to complete and pay for the purchase.|
Depending on the country in which the User has opened a payment account, as well as on the country of delivery of the Goods and the type of payment means chosen by the User, different payment processing methods may be available, which will be clearly indicated before the conclusion of the Distance Contract, from which the User must choose one.
The User undertakes to provide, when purchasing the Goods, the exact personal data, delivery address and contact details required to secure the purchase. In case of inaccurate data, the purchase of the Goods may not be secured. SIA Creative Cosmetics shall not be held liable for the impossibility of order fulfillment and for any consequences resulting from incorrect or incomplete data.


Use of discount vouchers

Discount vouchers can be obtained through announcements published on www.biokidd.com and on social media, by email or SMS, as well as through campaigns on other websites or by participating in special promotions (e.g. competitions organized by SIA Creative Cosmetics).
Discount vouchers may have different formats (e.g. percentage discount, discount of a certain amount, etc.) and validity periods, which are explicitly stated in each individual case of granting or obtaining a discount voucher. Discount vouchers shall not be extended or refunded and unused discount vouchers shall not be refunded. Discount vouchers are not exchangeable for other vouchers and cannot be returned.

Delivery of goods

When selecting the delivery method, the User undertakes to specify the exact delivery address, the selected Omniva parcel address or DPD Pickup point.
Goods may be delivered to the User by an employee or authorized representative of SIA Creative Cosmetics or by one of the delivery partners listed in the relevant section of the Privacy Policy.
Depending on the selected country, type of delivery (for example, parcel, courier, etc.), supplier, price and delivery times of the Goods may vary. Depending on the supplier of the Goods, additional order tracking and/or confirmation services may or may not be available to the User.
Upon delivery of the Goods, the recipient may be asked to provide proof of identity in order to verify the identity of the person.
In cases where the User has provided an incomplete or incorrect delivery address or for other reasons the delivery fails, SIA Creative Cosmetics shall make every effort to contact the User and remedy the deficiency. If the User cannot be contacted within 5 (five) working days from the date of purchase of the Goods, the order shall be canceled. SIA Creative Cosmetics. shall refund the User only for the Goods, but the delivery fee shall not be refunded. In the event of an emergency situation where, due to unforeseen circumstances, delivery of the purchased Goods cannot be guaranteed, SIA Creative Cosmetics. undertakes to offer a similar product. If the User does not agree, the money paid for the purchase shall be refunded to the User as soon as possible, but not later than within 30 (thirty) calendar days.
Detailed information on the execution and delivery procedures depending on the country of delivery, as well as on the free delivery terms and additional costs, is available in the terms “Delivery and return of products”, published on this Website.

Right of withdrawal and Return

If the User is a consumer within the meaning of the “Consumer Rights Protection Law” (a natural person who purchases a product for a purpose unrelated to his/her economic or professional activity), the User (consumer) may exercise the right of withdrawal without providing any justification. In accordance with the provisions of the Cabinet of Ministers of the Republic of Latvia Regulation No 255 “Regulations on Distance Contract”, the consumer has the right to withdraw from the purchase contract within 14 calendar days from the moment of delivery of the goods/items by submitting an application for exercising the right of withdrawal. The User shall be deemed to have complied with the withdrawal period (14 days) if the User sends the application to exercise the right of withdrawal before the expiry of the withdrawal period. In the event of a dispute, the User shall bear the burden of proving the exercise of the right of withdrawal.
A written (e-mail or paper) notification sent by the User indicating the object of return and the order number and date shall be deemed to be an application for the exercise of the right of withdrawal. The User’s bank account number to which the User wishes to receive a refund of the amount paid for the purchase of the goods must be provided. SIA Creative Cosmetics. shall notify the User of the receipt of the application for the exercise of the right of withdrawal.
The direct costs of returning the goods shall be borne by the User. If the Goods cannot be returned by post or parcel post due to their characteristics, the User shall bear all costs related to the direct return of the Goods.
Each issue related to the return of orders placed by the User and delivered to him/her shall be dealt with separately. Details of the User’s options regarding the return of Goods and the relevant conditions are described in the terms “Delivery and Return of Goods” published on this Website.

Inform Exchange of information

SIA Creative Cosmetics shall contact the User by e-mail, postal address or telephone number. The User may use any means of contact available in the Contact Us section of the Website.

Answers Responsibility

SIA Creative Cosmetics. shall be exempt from any liability in all cases where damages arise due to the User’s actions contrary to these Terms and Conditions or other rules of the Website. The User undertakes to indemnify, defend and hold SIA Creative Cosmetics. harmless from and against any damage, loss, damage or expense, and to pay the costs of legal services, arising out of any claim, action or suit brought by a third party in connection with a breach of these Terms and Conditions, errors in the information or representations and warranties provided by the User, or the use of this Website by the User.

Under applicable law, the parties shall not be liable (whether in contract, tort (including negligence) or otherwise) for: (a) business interruption; (b) delays or interruptions in access to the Website; (c) non-delivery, nondelivery, corruption, corruption or other alteration of data; (d) damage or loss of any kind incurred in connection with the Website or the use of links to other sites; e) computer viruses, system crashes or failures that may arise in connection with the use of the Website, including the use of hyperlinks to or from third party websites; f) any inaccuracies or omissions in the Content; or g) events beyond the reasonable control of the parties.

The User agrees that, subject to all applicable laws, the parties shall in no event be liable (whether in contract, negligence or otherwise) for any interruption or error arising out of the use of this Website even if SIA Creative Cosmetics is advised of the possibility of such damages.

In the event of any force majeure, SIA Creative Cosmetics will endeavor to remedy any delays as soon as possible.

By accessing or using the Website, in addition to these Terms, the User shall be bound by any other specific warnings or instructions published on the Website regarding access or use. The User shall not in any way impair the operation or functional integrity of the Website. Without prejudice to the generality of the other provisions of these Terms, in the event of any willful or negligent breach of the obligations under these Terms, the User shall be liable for all loss and damage which such breach may cause to SIA Creative Cosmetics, its subsidiaries, partners or licensors.

SIA Creative Cosmetics is not responsible for the content of other websites linked to or from www.biokidd.com and is not in any way responsible for checking or evaluating such other websites, nor does it in any way guarantee the accuracy of the offers of such other websites. SIA Creative Cosmetics assumes no responsibility or liability with respect to the operation, content, products or services of such other websites and web pages, including without limitation their privacy policies and terms and conditions. Use of other websites, web pages or links leading to or from them is at the User’s own risk.

Other provisions

The relationship between the User and SIA Creative Cosmetics. shall be governed by these Terms and Conditions, as well as the legislation of the Republic of Latvia.

The Parties shall endeavor to resolve any disputes relating in any way to the User’s authorization on or use of the Website or arising out of the performance, interpretation or termination of the Distance Contract by mutual negotiation.

If no agreement is reached, the dispute shall be referred to a court in accordance with the laws of the Republic of Latvia.

These Terms and Conditions shall in no way limit the User’s right to apply to the competent state authorities for the protection of his/her rights.

SIA Creative Cosmetics reserves the right to unilaterally amend and supplement these Terms and to cancel or revoke any rights granted by these Terms at any time. When shopping at www.biokidd.com, the Terms and Conditions as in force at the time of ordering the Goods shall apply, therefore the User must consult the Terms and Conditions each time user shops.

Nothing in these Terms shall be construed as creating a partnership or other form of joint venture between the User and SIA Creative Cosmetics.

© SIA Creative Cosmetics 2025.

Valid from 15.01.2025